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| score
out of
10 |
if
you would like to add a comment then please try to
keep it under fifty words & use our web
form
|
| 10 |
Thank
you so much for all your help and kindness, you've been fantastic!
You have provided me with so much confidence and security, I feel like I can email
you if I ever need help once I've bought the Instant shopping cart. Your customer
care is impeccable, I thank you :o)
www.angelgiftstore.com |
| 99 |
I
would like to thank Jeff for his OUTSTANDING customer support, far beyond
that expected or even dreamed of..Having signed up at 23:59 the night before,
I checked my Email at 06:00 the following morning. 123 had set up the account
at 00:21. On one occasion I telephoned them around 07:45 and a polite young lady
answered the phone within 3 rings. Jeff phoned me back within 6 minutes. When
you are “new” to anything, even the simplest things pose seemingly insurmountable
problems and when you need help you need it NOW, Jeff cheerfully does this, nothing
is too much bother, always happy to help. We have swapped several Emails at one
and two on a Monday morning. (I’ve kept these if anyone wants proof).
Jeff treats you like another human being, regardless of your level of computer
expertise. AND he is more enthusiastic about your web site than you are. The 123connect
advert boasts “no surprises” but it is wrong, there are, you will be
astonished at the professionalism, care, commitment and the number of hours they
are available. - I have been with 123 for about 6 weeks now & I thoroughly
recommend them without hesitation. Jeff, if we ever meet, the beer is on me. -
Marks out of ten? Ninety-Nine.
www.dericmiles.co.uk |
| 10 |
Extremely
impressive, rapid, friendly and courteous service. I've never before received
such helpful and relevant advice from any other company that I've dealt with.
I would recommend 123Connect extremely highly and with no hesitation whatsoever
www.ukbears.co.uk |
| 10+ |
I
am completely satisfied with the excellent service and fast response to any
problems I report with the package I purchased.
www.commandpost.co.uk |
| 10 |
We
sent Jeff a manuscript and 6 hours later its on the net for us to look at
and play with. We would email various changes that we would like on the site,
usually late in the evening, assuming the site would be updated the next day at
the earliest. Not with this guy! he would make the changes and email me often
with an hour, suggesting that we look at the site to approve the changes.(read
full text here)
www.chiexercise.co.uk |
| 10+ |
Customer
service is incredible. Questions and queries receive an almost immediate response
(whatever the time of night!) and the largest problems are always made to seem
so small by Jeff. He is always willing to help. I would have given up on our web
site long ago without Jeff's jovial guidance!
www.faze3.co.uk |
| 8-9 |
every
time we have requested something it has been done very quickly and Jeff has
been very helpful in solving any problems we've had.
www.kerb.co.uk |
| 11 |
In
short, top class. It's not often you receive any customer service these days
(without paying through the nose that is). In particular I was impressed with
the effort and speed of which Jeff got our site transferred and fully functioning,
there was even a few occasions we had replies from Jeff regarding our quires past
12 midnight. (you don't normally see that these days).On top of that Jeff and
123connect fixed all our problems and had us up and running in only a few days,
where our last service provider still had done nothing to help 6 weeks later and
after us losing thousands of pounds.
All credit to you Jeff, you are a good ambassador to your company and a big thanks
you for everything
www.cookshoponline.net |
| 10 |
Nothing
seems too much trouble. I use your service to host a secure payment form for
one of my client's web sites. The advice and support I received in setting this
up was most helpful. I am very happy with the services you offer and have recommended
you to others. www.stablewhispers.co.uk
|
| 10 |
I
found 123connect to be not only very competent but, just as importantly, easy
to talk to. I was very happy with the results of their service and look forward
to ongoing business with them
www.first2see.tv |
| 9 |
The
people at 123connect give the best support to all who host with them. You're
dealing with people not machines. My only problem is the lack of support for streaming
audio, which is a problem for the many sites that would use that tool to promote
their web pages
www.multisounds.co.uk |
| 12 |
It
is difficult in under fifty words to express one's feelings and experiences
of a service that exels and far exceeds anything I have previously known, I make
no apology then if I exceed that limit.
Not only is your customer service excellent, it is backed up with solid technical
knowledge and experience and combined with a calm and humourous manner to make
dealing with you a real joy. I have found, (me being a computer cretin) that I
was shown great patience and understanding by you when trying to cope with the
new terms and jargon.
I struggled and must have been a real pain in the butt with my inexperience but
now, I am pleased and proud to say, that I am able to construct a pretty professional
looking website, to maintain it, add to it and generally astound others as to
my level of competence - and all within a few short months. This is of course
due to yourself, Jeff Collins and I will be eternally grateful to you for that.
You and the customer service you provide certainly has my vote.
www.elospublishing.co.uk |
| 10 |
Whilst
transferring my site to you from Business Serve, I needed to contact you several
times to make the process as quick as possible and must congratulate you on your
promptness and efficiency. I phoned and e-mailed on various occasions well out
of office hours and had almost instant replies which was excellent.
www.ancienttimes.co.uk |
| 9-10 |
After
having only dealt with you for a couple of weeks I was very impressed with
the attention to customer satisfaction and support, in addition to the end result:
a website which I was immediately happy with. It was particularly refreshing to
deal with a company which could translate my own ideas into a professional site
quickly and efficiently.
www.trackslides.co.uk |
| 9 |
Absolutly
marvelous, top banana ...need i say more?
www.myEshop.com |
| 10 |
I
have been very happy with the quick response time and the efficiency with
which my queries have been solved.
www.goingcrown.co.uk |
| 11+ |
My
previous experience with a web company that I won't divulge...ok, it's the
Web Design Centre in Liphook, was absolutely disasterous. After 9 months of utter
frustration with their ineptitude, I asked Jeff Collins of 123 connect, to take
over the hosting and search engine submissions for my company. Not only did he
gain my confidence that he had the knowledge and capability to do the job, his
level of committment to my company absolutely amazed me. A lot of companies claim
they understand the intricacies of the web, but in actuality, few do.
I feel very fortunate to have found someone who does. (Sorry, that's a few more
than 50, but I'm a rebel.)
www.modern-home.co.uk
|
| 9 |
Customer
service is excellent. When we originally moved our website to 123Connect we
had some technical problems and I emailed their helpdesk late on a Sunday evening
expecting a reply the next day. Jeff Collins replied that same evening with a
solution to our problems and helped us get our website online ready for business
on Monday morning
www.stratumtechnology.co.uk
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